Privacy Policy

Last Updated: January 21, 2026

Syntexco Business Consultancy Private Limited ("Syntexco", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website syntexco.com, use our mobile applications, or engage with our services via platforms like WhatsApp Business.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our applications.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

A. Personal Data

Ideally, we collect potential personally identifiable information only when voluntarily provided by you. This includes:

• Identity Data: Name, age, gender.
• Contact Data: Email address, phone number, mailing address.
• Business Data: Company name, job title, business requirements.

B. Information Automatically Collected (Web & Mobile)

When you access our services, our servers (and third-party services) automatically collect certain data:

• Device Information: Device ID, model, operating system version, manufacturer.
• Log Data: IP address, browser type, time zones, access times, pages viewed.
• Usage Data: Interaction patterns, crash logs, diagnostic data.

C. Mobile Application Permissions

Our mobile applications may request access to certain features on your device. You can manage these permissions in your device settings at any time:

• Notifications: To send alerts, updates, and marketing communications.
• Storage: To save generated reports or upload documents.
• Contacts/Camera: Only if specifically required for a feature (e.g., scanning documents or sharing contacts).

2. How We Use Your Information

We use the collected information for valid business purposes including:

• Service Delivery: To provide and maintain our App and Website functionalities.
• Communication: To contact you regarding your account, updates, or support requests (via Email, SMS, or WhatsApp).
• Improvement: To analyze usage trends and improve user experience.
• Legal: To comply with legal obligations and resolve disputes.
• Security: To detect and prevent fraudulent transactions or security breaches.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Service Providers: We may share data with third-party vendors who perform services for us (e.g., Google Cloud, AWS, Analytics providers).
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

We do not sell, trade, or rent your personal identification information to others.

4. Third-Party Services

Our services may contain links to third-party tracking services or integrate with third-party platforms. We are not responsible for the privacy practices of these entities.

• Google Play Services & Apple App Store: Compliance with their respective data handling policies.
• WhatsApp Business: Interactions via WhatsApp are subject to WhatsApp's Privacy Policy and Terms of Service.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Security of Your Data

We protect your personal data using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. However, no transmission over the Internet is 100% secure.

7. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

8. Your Data Protection Rights

Depending on your location, you may have the following rights:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Syntexco Business Consultancy Private Limited
Pune, Maharashtra, India
Email: support@syntexco.com